Michael J. Champion
E-Mail: [email protected]

SUMMARY OF SKILLS

Hardware
Built and upgraded PC and small servers.
Installed, configured and optimized workstations and notebook computers
Performed diagnostics and troubleshooting on PC compatible systems

Software

PROFESSIONAL EXPERIENCE

Motel 6 - Dallas, Texas (8/97 to present) $40K/yr
Support Engineer for Windows 95 rollout (Contracted)
• Acted as a consultant and support engineer to best solve and implement a company-wide rollout of Windows 95, approximately 500 desktop • computers and notebooks.
• Hardware and software upgrades and troubleshooting for compatibility and network connectivity.
• Responsible for setting up and maintaining NT applications server.
• Tested DOS based applications for compatibility with Windows 95.
• Responsible for the conversion and rollout of Microsoft Exchange and Schedule Plus.

Texas Instruments - Dallas, Texas (8/96 to 7/97) $40K/yr
Software Division (Contracted/Permanent)
• TCP/IP, netbuie configuration and TCP/IP management for over 1200 users.
• Hardware troubleshooting and configuration for desktop and TI Travelmate notebook computers.
• Install operating systems, MS Office products, Lotus Notes, Netscape, Front Page 97, TICOMM, Beyond Mail, MS Windows Messaging, Internet Explorer, and various individual applications.
• Used hard drive imaging software to help prepare hard drive images for AT&T to use on TM6030 and TM6050 notebook computers.

Systemware Professional Services - Dallas, Texas (5/96 to 8/96) $36K/yr
Software Consultant (Contracted with Fina Oil and Chemical)
• Upgrade workstations from Windows 3.11 to Windows 95.
• Configure workstations to operate under Windows NT, Novell, and 3270 Mainframe.
• Optimized MS-Office and Exchange 4.0 to run in the Windows 95 and Windows NT environments.
• Performed second level support on Windows 95 and network configuration issues.

STREAM - Dallas, Texas (1/96 to 5/96) $24K/yr
Second Level Support Engineer (Contracted)
• Handle call backs on issues that could not be resolved by standard trouble shooting methods, including both hardware and software issues within MS-DOS 6.x, Windows 3.x, and Windows 95.
Hardware Support Engineer
• Perform hardware diagnostics for a Top Five computer manufacturer.
• Help individuals install, configure, and solve hardware conflicts on proprietary computers.
Software Support Engineer
• Provide software support which includes troubleshooting, installing and configuring Windows 95, Windows 3.x, MS-DOS 6.x, and pre-installed software.

MICROSOFT CORPORATION - Dallas, Texas (10/95 to 1/96) $24K/yr
Support Engineer (Contracted)
• Handled customer calls troubleshooting video and printing issues in Windows 3.x and Windows 95.
• Technical support for educational software programs.

CHAMPION SYSTEMS - Dallas, Texas (4/93 to 10/95) $24K-30K/yr
Owner
• Negotiated sales, built, upgraded, and repaired various PC compatible systems.
• Performed diagnostics in troubleshooting situations, optimized and configured hardware and software on various PC compatible systems.

EDUCATION AND TRAINING
TEKNOWLOGY EDUCATION CENTER - SUPPORTING WINDOWS 95 MCP CURRICULUM (1997)
MICROSOFT CORPORATION - MS-DOS, WINDOWS 3.X AND WINDOWS 95 TRAINING (1995)
BROOKHAVEN COMMUNITY COLLEGE - Dallas, Texas (1990)

References available upon request